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Shipping & Returns

SHIPPING

The international flat rate shipping charges are for ONE KIT or ONE INTERNATIONAL KIT only.

All customs fees are your responsibility.

Current countries and rates:

  • United States, 
    • $5.50 for single items, $8.50 priority for kits and multiple items
  • Canada,
    • $18.00 for one Kit or International Kit
  • United Kingdom,

    • $25.00 for one Kit or International Kit (No additional customs fees or Royal Mail fees should incur.)
  • Ireland, 
    • $25.00 for one Kit or International Kit
  • Australia, 
    • $25.00 for one Kit or International Kit
  • New Zealand, 
    • $25.00 for one Kit or International Kit
  • Europe: Norway, Sweden, Finland, Spain, & Italy
    • $25.00 for one Kit or International Kit

Shipping one kit to most other countries is $25.00. If you would like to order more than one kit or for shipping estimate to another country, please email me directly to order.

  • My limit is 2 pounds before the rates change.
  • All amounts in USD and subject to change if rates change.
  • All orders shipped US Postal Service.
  • It take 3-5 business days for your order to reach you in the United States and 5-10 business days for any international orders.
  • I ship weekdays. All orders go out within 24 hours.

Return Policy

Your happiness is our priority and our return policy is really quite simple.  You may return item(s) that are in original/unopened condition within 30 days of the purchase for an exchange, credit, or refund if you’re not completely satisfied.  Please contact us immediately if you wish to begin a return. Opened product cannot be returned but at my discretion I will consider a partial refund.

Follow the instructions please email or call us for return instructions:  joli@quicksilverhair.com or call us at 505-917-9003 with your order details.

– With your return, include a note as to why you are returning your item. And a copy of your original invoice.

Please allow 10-15 business days to process your exchange, credit, or refund. I cannot refund shipping charges.

 

 

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