Shipping & Returns

Last Updated 10.15.2021

Shipping

  • All orders shipped via US Postal Service.
  • It takes 3-5 business days for your order to reach you once shipped in the United States, but due to current delays please be patient.
  • If you order a kit it goes out Priority Mail and Single items go out via First Class mail.
  • All orders are shipped within 3-5 business days.

No International Shipping

Due to increases in exchange fees, shipping rates, taxes, duties and lost packages, I only ship to the US.
I have a few international customers that use the companies that collect US orders for you in the states and then send them onto you at a much lower shipping rate than I can get. This is one a customer regularly orders from me and uses. https://secure.comgateway.com/

Tracking Information

You should receive an email that includes your tracking number once your item has shipped. Please check your SPAM or JUNK folder, if you don’t have an email with tracking info please send an email to me and I will get it to you.

Return Policy

You may return item(s) that are in original/unopened condition within 30 days of the purchase for an exchange, credit, or refund. Please contact us immediately if you wish to begin a return. Opened product cannot be returned for hygienic reasons.

If you receive damaged items, I will replace the item as quickly as possible. It is normal for the oil to leak a little bit from the cap. If it is excessive leaking let me know.

Damages:

Please take a photo of any damages and the package, and email it to me so I can file a claim for damages. Unfortunately, for first class mail USPS is responsible for damages, please take to your local post office.

Should you find you need assistance with the products or their use, please feel free to email me, I am always available to help you get the best results possible.

Please email or call us for return instructions:  joli@quicksilverhair.com or call us at 505.917.9003 with your order details.

– With your return, include a note as to why you are returning your item. And a copy of your original invoice.

Please allow 10-15 business days to process your exchange, credit, or refund. I cannot refund the cost of shipping either direction.

Returned Mail:

Should you give the wrong address, and the USPS returns your package to us. You will receive a refund less the amount of shipping charges incurred on our end. We will do our best to notify you of the returned package and refunded amount. You are welcome to place another order with the corrected mailing address at any time.

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