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Shipping & Returns

SHIPPING

  • All orders shipped US Postal Service.
  • It takes 3-5 business days for your order to reach you in the United States and 5-12 business days for any international orders.
  • All orders are shipped with in 3-5 business days.

The international flat rate shipping charges are for ONE KIT or ONE INTERNATIONAL KIT only.

All customs, taxes, duties and Royal Mail fees are your responsibility.

Current countries and rates:

  • United States, 
    • $6.50 for single items, $8.50 priority for kits and multiple items
  • Canada,
    • $23.00 for one Kit or International Kit

Due to rises in shipping rates, taxes, duties and lost packages, I no longer ship internationally. In the future, when I can find a better system than the US Postal Service, that is reasonable and includes tacking and insurance, I will reopen shipping to other countries again.

  • My limit is 2 pounds before the rates change.
  • All amounts in USD and subject to change if rates change.

Return Policy

Our return policy is really quite simple.  You may return item(s) that are in original/unopened condition within 30 days of the purchase for an exchange, credit, or refund. Please contact us immediately if you wish to begin a return. Opened product cannot be returned for hygienic reasons. No returns or refunds on International Orders.

Follow the instructions please email or call us for return instructions:  joli@quicksilverhair.com or call us at 505-917-9003 with your order details.

– With your return, include a note as to why you are returning your item. And a copy of your original invoice.

Please allow 10-15 business days to process your exchange, credit, or refund. I cannot refund shipping charges.

 

 

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