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Shipping & Returns

SHIPPING

  • All orders shipped via US Postal Service.
  • It takes 3-5 business days for your order to reach you in the United States.
  • All orders are shipped with in 3-5 business days.
  • United States Rates, 
    • $6.50 for single items, $8.50 priority for kits and multiple items

Due to rises in shipping rates, taxes, duties and lost packages, I no longer ship internationally. In the future, when I can find a better system than the US Postal Service, that is reasonable and includes tracking and insurance, I will reopen shipping to other countries again.

Return Policy

You may return item(s) that are in original/unopened condition within 30 days of the purchase for an exchange, credit, or refund. Please contact us immediately if you wish to begin a return. Opened product cannot be returned for hygienic reasons.

If you receive damaged items, such as a broken oil bottle, I will replace the item as quickly as possible. Please take a photo of the damage and the package, and email it to me so I can file a claim for damages. Unfortunately, I do not offer returns or refunds on International Orders.

Should you find you need assistance with the products or their use, please feel free to email me, I am always available to help you get the best results possible.

Please email or call us for return instructions:  joli@quicksilverhair.com or call us at 505.917.9003 with your order details.

– With your return, include a note as to why you are returning your item. And a copy of your original invoice.

Please allow 10-15 business days to process your exchange, credit, or refund. I cannot refund shipping charges.

 

 

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