Last Updated 6.1.2023
Shipping to USA and Canada:
- All orders placed on QuickSilverHair.com are shipped via US Postal Service.
- It takes 3-5 business days for your order to reach you once shipped in the United States, but due to current delays please be patient.
- Shipments to Canada may take up to two weeks to reach you.
- Orders ship via First Class Mail in most cases.
- All orders are shipped within 3-5 business days.
No International Shipping:
Due to increases in exchange fees, shipping rates, taxes, duties and lost packages, I only ship to the US and Canada.
I have a few international customers that use the companies that collect US orders for you in the states and then send them onto you at a much lower shipping rate than I can get. This is a customer recommended service: https://secure.
Tracking Information:
You should receive an email that includes your tracking number once your item has shipped. Please check your SPAM or JUNK folder, if you don’t have an email with tracking info please send an email to me and I will get it to you.
Return Policy
Physical products:
For safety, hygienic, and environmental reasons I do not accept returns. As a small manufacturer of cosmetics and hair care products I am required to ensure that all products I sell are sanitary and safe for use. Since I cannot guarantee products that have left our facility have not been contaminated or compromised, I cannot restock them. Thank you for your understanding.
Should you find you need assistance with the products or their use, please feel free to email me, I am always available to help you get the best results possible.
Damages:
If you receive damaged items, I will refund or replace the item as quickly as possible. It is normal for the oil to leak a little bit from the cap. If it is excessive leaking let me know.
FOR ALL DAMAGED MAIL: Please take a photo of any damages, leaking, and the package, and email it to me so I can file a claim for damages. Please email: joli@quicksilverhair.com include your order details and any photos of damages.
In addition, if your order was shipped Priority Mail, the USPS must see the package and contents, please take everything to your local post office to file a claim, ask that claim be paid to me, the post office should keep your package for inspection. Please send me a scan or photo of any information or receipts the post office gives you. The USPS will not pay insurance claims otherwise.
FOR ALL LOST OR STOLEN MAIL: Please report the tracking number to your local post office as lost or stolen. Otherwise, they will not accept insurance claims on the package. Please send me a scan or photo of any information or receipts the post office gives you.
Please allow 10-15 business days to process your replacement, credit, or refund. I cannot refund the costs of shipping.
Returned Mail:
Should you give the wrong address, and the USPS returns your package to us. You will receive a refund less the amount of shipping charges incurred on our end. We will do our best to notify you of the returned package and refunded amount. You are welcome to place another order with the corrected mailing address at any time.
Digital eBooks, PDF’s, and courses:
No refunds, cancellations, or returns of digital and/or downloadable content. All sales final. If you have a technical issue please let us know via email.
Services:
I will offer a refund, only if we are unable to find a mutual time for an appointment. Once your appointment is made and I begin the research and the process of your consultation, there will be no refunds. Rescheduling is not a problem just give adequate notice.
